---------- Forwarded message ----------
From:
Tejas Prataprai Patalia <pataliatejas@rediffmail.com>Date: Sat, Mar 14, 2015 at 9:53 PM
Subject: Fw: No Subject
To: DLK <
kotakdevangi@gmail.com>
Do the needful.
Regards
Dr. Tejas P Patalia
Head & Associate Professor - Computer Engineering Department,
PG Co-ordinator
VVP Engineering College,
Virda Vajdi, Kalawad Road,
Rajkot-360005, Gujarat, India
M- +919898188052
From: parthiv yadav <
parthivyadav125@gmail.com>
Sent: Sat, 14 Mar 2015 14:19:42
To: tejas patalia <
pataliatejas@rediffmail.com>
Subject: No Subject
Dear Candidate,
Greetings...!
IF you are looking for job of Software Specialist (Technical Support),
Company Brief:
eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA. eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend the use of Electronic Health Records (EHR) beyond practice (clinic/hospital) walls with the latest technologies and create community-wide records. Our core products are Electronic Medical Records (EMR) and Practice Management (PM). eClinicalWorks employs more than 2000 people across its locations. We are headquartered in Westborough, Massachusetts, USA. We also have offices in New York, Atlanta, Chicago, California, Mumbai, Ahmedabad and Banglore. We have a large infrastructure with many data centres across the USA. We are a product based company designing and implementing our own Software. We are very rapid in research & development and innovation in the HealthCare IT industry. We believe in providing growth to our employees within the company.
JOB LOCATION: AHMEDABAD
Job Profile: Software Specialist (Technical Support)
Position Overview:
* Fluency in English Communication
* Willing to Work in 24*7 Shifts
Job Functions / Responsibilities:
* Find technical solutions on issues or queries related to unknown or new scenarios
* Meet set SLAs
* Manage relationships with clients
* Work with cross-functional teams as and when required
* Keep up-to-date with all eClinicalWorks products and its enhancements
* Maintain excellent customer satisfaction level
* Other duties as assigned
Skills Required:
* Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
* Proficient with relational databases (SQL Queries)
* Excellent knowledge on basic RDBMS Concepts
* Person with only Knowledge of Networking and Operating System would also preferred
* Knowledge / Experience with Java or .Net (OOPs Concepts)
* Experience with Internet Protocols, HTTP / HTTPs
* Knowledge of basic networking fundamentals
* Experience with XML / XSL
* Experience with Web Application Server(s)
* Understanding of multi-tier web architecture
* Knowledge of SQL Server 2005, 2008 and My SQL
* Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage
* Prior technical support experience shall be an advantage
* Prompt, responsive, responsible and friendly approach to customer situations
Other Skills / Abilities:
* Professional telephone etiquettes
* Ability to balance multiple priorities
* Ability to handle difficult situations
* Hard working smart individual
* Eager to learn new things
* Excellent customer service orientation
* Strong analytical and problem solving skills
* Excellent attitude and spirit of cooperation
* Strong interpersonal and communications skills
* Ready to work in 24*7 Shifts
Benefits:
* Best Professional Experience
* Opportunity for Career & Professional Growth
* Healthy Work Environment
* Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar
* Meals at subsidized rate
* Medical insurance for self and for family members upon successful completion of 6 months
KINDLY PROVIDE THE FOLLOWING DETAILS:
Total Experience:
Current CTC:
Expected CTC:
Notice period to join:
Looking forward to exploring this association further
Regards,
Ramya. Ravindran
Human Resources
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